CSC
Customer Service Center (CSC)
Service quality is not just a commitment, it is the goal behind every action we take.
Customer Service Center (CSC)
Plays a vital role in delivering professionalism, trust, and peace of mind to customers using VT healthcare’s products and services.
Service Operation & Management System
Equipped with advanced technology, the system centralizes information management, monitors performance, and automates customer service processes through digital platforms and analytical reporting.
Professional team
Our staff is thoroughly trained and highly specialized in healthcare services. They are flexible in handling customer requests and work collaboratively to deliver a consistent and positive service experience.
Customer experience is at the heart
Quality Driven by Sustainable Standards
- 100% of our specialists hold official certifications and qualifications
- Committed to meeting customer service response time targets.
- Optimized processes from request intake to solution delivery, after-sales support, and customer care.
- Products and services comply with declared quality standards and legal regulations.
Enhancing Service, Ensuring Peace of Mind
Peace of Mind serves as a vital bridge between customers and our engineering team — helping to shorten communication gaps and reduce concerns during equipment usage. This allows customers to focus more on their clinical expertise and improve diagnostic efficiency.
We prioritize post-sale activities, including warranty services, technical support, and ongoing assistance throughout the equipment lifecycle.
Excellent Customer Experience
- Continuous improvement starts with customer experience — we proactively listen to feedback through multi-channel surveys.
- Aiming to strengthen relationships by constantly improving our services and products to better meet customer needs.
- Striving to exceed expectations, we focus on optimizing every touchpoint along the customer journey.
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Understanding customers
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Building a comprehensive experience
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Multi-channel survey, positive feedback
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Building customer interaction standards
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Measuring customer satisfaction index
Our Services
Customer Service Timely support - meets expectations
- Integrate effective customer service management software - Call Center: 24/7 support to answer all questions - Convenient order ordering and tracking application
Fast - Safe - Standard Medical Delivery Service
- Integrate real-time shipping journey on delivery app - Dedicated and professional delivery staff - simple procedures
Medical technical services - Comprehensive, genuine, optimal cost
Emergency Technical Support
Testing & Troubleshooting Solutions
Engineer on site within 4 hours*, 24/7 support Free diagnosis when using repair or replacement service Spare parts warehouse available, solves up to 80% of common errors in the first processing Minimize 'Downtime' to ensure continuous operation for our customers.
Routine care
Standard Manufacturer Maintenance
Maintain according to manufacturer's standards Online technical support, on-site troubleshooting (no component replacement) Ensure accuracy with ISO 13485 certified measuring tools and equipment Analyze failure trends, recommend preventive replacements before risks occur
Genuine parts replacement
Accompanying the product life cycle
100% new components, full legal documents, genuine warranty 100% compatible with devices, meets medical safety standards Provide quick maintenance solution while waiting for international components to arrive in stock
Comprehensive Warranty**
Affordable, Outstanding Value
Reasonable package cost, equivalent to only 1 ultrasound session/day Flexible registration anytime while the device is active, 1-3 year term Highest emergency treatment priority level Includes full maintenance, parts replacement, on-site troubleshooting and 7/7 remote support at no additional cost.
Deep Application Support
Feature guide & experience optimization
Personalized Training: From platform operations to advanced analytics and new technical updates,...Practice directly on real cases, with standard process documents from the Manufacturer Issuing certificates of course completion to technicians and doctors participating in the training
(*) Applicable to customers in areas with VT healthcare offices including: Hanoi, Da Nang, Ho Chi Minh City and Can Tho. (**) Applicable to “Ultrasound” equipment products from GE Healthcare.
Contact us
Customer Service Center
